Refund policy

At Blossom Invites — crafted by Shiva Cards, we take pride in designing and delivering high-quality wedding cards and stationery. Due to the personalized and delicate nature of our products, we operate under a strict cancellation, return, and exchange policy. Please review the details below.

1. Cancellation Policy

We do not encourage the cancellation of orders once they are placed. However, we will consider cancellations under the following specific circumstances:

  • Duplicate Orders: If you accidentally place the exact same order more than once within a 24-hour period.
  • Timeframe: Cancellation requests must be submitted within 12 hours of placing the order.
  • Shipping Status: No cancellations can be accepted if the order has already been shipped.
  • Custom/Printed Orders: No cancellations for orders already in the printing/production phase.

2. Exchange Policy

We only offer exchanges under the following conditions:

  • A wrong product was shipped to you by error.
  • The product received was damaged and the exact same item is out of stock.
Note: No exchange requests will be accepted for customized, printed, engraved, or embossed orders.

3. Return Policy

Because our products are highly customized, we have a strict no-return policy.

  • Customized Products: All personalized wedding cards are made-to-order. No returns on printed, embossed, foiled, or engraved items.
  • Non-Customized Products: Once an order is completed and processed, it is considered final.

4. Quality Assurance & Damaged Items

Every item undergoes a thorough quality check before shipping. If you receive a damaged or defective product:

  • How to Report: Contact us within 48 hours of receiving your shipment.
  • What to Provide: Email blossominvites26@gmail.com with your order number and clear photographs.
  • Resolution: If approved, we will arrange a replacement at no additional cost. In exceptional cases, a refund may be approved.

5. Refund Processing

Refunds are only processed for approved cancellations or quality claims. Once confirmed, the amount will be credited back to your original payment method within 21 working days.